Terms of service
Company details
This website is operated by Solo Trader.
Registered address: MAIN STREET 492, FALKIRK, United Kingdom, FK1 4QJ.
Contact email: support@zirella.co.
References to “we”, “us” or “our” mean Solo Trader. References to “you” or “your” mean the customer.
1. Acceptance of terms
By placing an order on this website, you agree to these Terms & Conditions and our other policies (Shipping Policy, Returns Policy, Privacy Policy).
2. Products, pricing and availability
Prices are shown in GBP and include/exclude taxes as stated at checkout.
We may change prices, descriptions and availability at any time.
Images and colours are for illustration; minor variations may occur.
3. Order process
Your order is an offer to purchase. We confirm receipt by email; acceptance occurs when we dispatch the goods and send a shipping confirmation.
We may reject an order (e.g., due to stock, pricing error, failed checks). Any payment authorised for a rejected order will be released/refunded.
4. Payment
We accept the following payment methods at checkout:
Credit and debit cards (Visa, MasterCard, American Express)
PayPal
Apple Pay
Google Pay
Shop Pay
Klarna
The billing name on your statement may appear as Solo Trader or our payment processor.
5. Shipping
Shipping times, costs and destinations are described in our Shipping Policy. Dispatch/Delivery times are estimates and are not guaranteed.
Risk in the goods passes to you upon delivery.
6. Right to cancel (cooling-off) & returns
For non-personalised items you have a legal right to cancel within 14 days from delivery without giving any reason.
To exercise this right, email us at support@zirella.co and post the goods back within 14 days of notifying us.
Return address (for all authorised returns): 30 N Gould St Ste N
Sheridan, WY, 82801, USA.
You must take reasonable care of the goods; you are responsible for return costs unless the item is faulty or misdescribed.
Personalised/custom items (e.g., engraved bracelets) are non-returnable unless faulty, as permitted by law.
Full return conditions (including non-returnable items) are set out in our Shipping & Returns Policy.
7. Faulty or misdescribed items
If an item is faulty or not as described, contact us at support@zirella.co. You are entitled to a repair, replacement or refund in accordance with UK consumer law.
8. Taxes, duties and customs
International orders may be subject to import duties/taxes. These are the buyer’s responsibility where applicable. We are not responsible for delays caused by customs.
9. Limitation of liability
We do not exclude liability for death or personal injury caused by our negligence, fraud or any matter that cannot be limited by law.
Subject to the foregoing, we are not liable for:
(a) losses not caused by our breach;
(b) business losses;
(c) any delay where beyond our reasonable control (e.g., carrier disruptions).
Your statutory rights remain unaffected.
10. Age and legal capacity
By ordering, you confirm you are at least 18 years old and authorised to use the chosen payment method.
11. Intellectual property
All content on this site (text, images, logos) is owned by or licensed to us. You may not use it without our prior written consent.
12. Privacy
We process your personal data in accordance with our Privacy Policy. Please review it before ordering.
13. Governing law & jurisdiction
These terms are governed by the laws of the United Kingdom. Disputes will be subject to the non-exclusive jurisdiction of the UK courts.
14. Changes to these terms
We may update these Terms from time to time. The version applicable to your order is the version in force at the time you placed the order.
Contact
For any questions about these Terms, email us at support@zirella.co